Final Exam — BPMN Practitioner Qualification

Test your knowledge across all seven modules to earn your BPMN Practitioner certificate.

BPMN Practitioner Final Exam

You have completed all seven modules of the BPMN 2.0 Process Mapping course. From the fundamentals of BPMN notation through advanced constructs, banking-specific modelling patterns, current-state and future-state analysis, process governance, and the connection to improvement methodologies — you now have the knowledge to create, maintain, and leverage professional process documentation in financial services.

This final exam covers all seven modules. The questions include both BPMN theory and banking-specific scenario questions. You will need a solid understanding of BPMN notation (events, tasks, gateways, pools, lanes, subprocesses), error and exception handling, current-state and future-state mapping, process documentation governance, and how process maps connect to improvement and automation initiatives.

Exam details:

30 questions covering all course modules
Pass mark: 70% (21 out of 30 correct)
Unlimited retakes — if you do not pass on your first attempt, review the relevant modules and try again
No time limit — take your time and consider each question carefully

Review your notes from each module if needed. Pay particular attention to gateway types and their behaviour, the difference between pools and lanes, how to model exceptions and escalations, the as-is to to-be mapping methodology, process hierarchy levels, governance requirements, and the role of process maps in driving improvement.

Upon passing, you will be able to generate your BPMN Practitioner certificate from Insight Centric — a credential that validates your ability to create professional, standards-compliant BPMN 2.0 process maps for the banking and financial services industry.

Yellow Belt Qualification Exam

30 questions — Pass mark: 70%

Q1.What does BPMN stand for?

Business Process Model and NotationBusiness Procedure Mapping NetworkBanking Process Management NotationBusiness Process Monitoring and Navigation

Q2.Which BPMN element represents a point in the process where a decision is made?

A rounded rectangle (task)A diamond shape (gateway)A circle (event)A dashed line (message flow)

Q3.An exclusive gateway (XOR) means:

All outgoing paths are followed simultaneouslyExactly one outgoing path is followed based on a conditionThe process waits for all incoming paths before continuingThe process terminates

Q4.A parallel gateway (AND) is used when:

Only one path should be takenMultiple paths must all be executed simultaneouslyThe process needs to loop back to an earlier stepAn error has occurred

Q5.In a BPMN diagram, what do pools represent?

Individual tasks within a processSeparate participants or organisations in a collaborationData stores where information is keptTimer delays in the process

Q6.What is the purpose of lanes within a pool?

To show data flows between systemsTo subdivide the pool into roles or departments, showing who performs each taskTo indicate the duration of each stepTo mark optional process paths

Q7.A BPMN subprocess is used to:

Delete part of a processEncapsulate a group of related activities into a single, reusable unit that can be collapsed or expandedConnect two separate poolsTrigger an error event

Q8.What is the difference between a boundary error event and a boundary timer event on a task?

There is no difference — they are the same elementA boundary error event triggers when an exception occurs during the task; a boundary timer event triggers when a time limit is exceededA boundary timer event handles errors; a boundary error event handles delaysBoth are used only in subprocesses

Q9.A bank's KYC onboarding process has separate steps performed by the Relationship Manager, the KYC Analyst, and the Compliance Officer. How should this be modelled in BPMN?

Three separate pools with no connectionOne pool with three lanes — one for each roleA single lane with all tasks listed sequentiallyThree subprocesses with no parent process

Q10.In BPMN, message flows are used to show:

The sequence of tasks within a single poolCommunication between separate pools (different organisations or participants)Data stored in a databaseThe order of gateway conditions

Q11.Which BPMN event type represents something that starts a process based on a received message?

Timer start eventMessage start eventSignal start eventConditional start event

Q12.An inclusive gateway (OR) differs from an exclusive gateway because:

It always follows all pathsOne or more outgoing paths can be followed based on conditions — multiple conditions can be true simultaneouslyIt cannot be used in banking processesIt represents an error condition

Q13.A compensation event in BPMN is triggered when:

A process completes successfullyA completed activity needs to be undone or reversed due to a downstream failureA new version of the process is publishedThe process owner changes

Q14.What does an 'as-is' process map document?

The ideal future state after all improvementsThe process as it actually operates today, including workarounds, delays, and manual interventionsOnly the automated portions of the processA generic industry template

Q15.When performing value-added analysis on a process map, a step is classified as 'non-value-added' if:

It is required by regulationIt exists only because of process inefficiency and does not transform the product or service in a way the customer would pay forIt involves a system rather than a personIt takes less than one minute to complete

Q16.Which Lean waste category describes a situation where a payment sits in a queue waiting for a batch processing run?

DefectsOver-processingWaitingMotion

Q17.Why should the current state always be mapped before designing the future state?

Regulators mandate it in all jurisdictionsTo understand the true complexity, hidden steps, and pain points before designing a realistic improvementBecause future-state maps are always created automatically from current-state mapsCurrent-state maps are simpler to create

Q18.In the L0-L3 process hierarchy, what does L2 represent?

The enterprise value chainDetailed process maps — the individual BPMN workflows that teams execute for specific activitiesDesktop procedures with step-by-step instructionsProcess group categories

Q19.Who should be the designated process owner for process documentation?

The IT system administratorThe senior manager accountable for the end-to-end process outcomeThe most junior team memberAn external auditor

Q20.What is required for process documentation to be considered 'audit-ready'?

A single high-level diagram saved in any formatVersion-controlled maps with clear ownership, approval history, linkage to risk and control registers, and evidence that maps reflect current operationsVerbal explanations from team membersDocumentation is only needed if an audit is already scheduled

Q21.How should process maps be linked to the operational risk framework?

They should not be linked — process maps and risk registers are separate disciplinesEach process step carrying an operational risk should reference the corresponding risk ID and control ID from the risk registerOnly L0 maps need risk linkageRisk linkage is only required for IT processes

Q22.The ECB SSM and PRA expect banks to maintain process documentation that:

Is created once and never updatedIs current, reflects actual practice, is version-controlled with approval history, and links to the risk and control frameworkOnly covers customer-facing processesIs written exclusively by external consultants

Q23.How do BPMN process maps support the Measure phase of Six Sigma DMAIC?

They automatically calculate sigma levelsThey show exactly where in the process to collect data, what to measure, and where variation originatesThey replace the need for statistical analysisThey are only relevant to the Define phase

Q24.A process is a strong RPA candidate if it is:

Highly creative and requires complex human judgementRule-based, high-volume, repetitive, uses structured data, and is well-documented in a BPMN process mapPerformed only once per yearEntirely unstructured with no consistent steps

Q25.What is the key difference between process mapping and process mining?

They are the same methodology with different namesProcess mapping is manual (interviews, observation); process mining automatically discovers actual flows from system event logsProcess mining replaces process mapping entirelyProcess mapping uses algorithms; process mining uses interviews

Q26.A bank's trade settlement process map shows that manual email-based trade confirmation takes 2-4 hours. Under T+1 settlement, this must be reduced to minutes. What is the appropriate future-state design?

Hire more staff to send emails fasterReplace manual email confirmation with an automated electronic matching platform that confirms trades in real timeExtend the settlement deadline to T+3Remove the confirmation step entirely

Q27.In a gap analysis between current and future state, what should be documented for each gap?

Only the name of the gapThe specific change required (process, system, organisational, or policy), dependencies, and the implementation sequenceA single cost estimateThe name of the person who identified it

Q28.Continuous improvement for process documentation means:

Creating documentation once and archiving it permanentlyRegularly reviewing maps, updating them based on performance data and changes, and refining processes through successive improvement cyclesRewriting all documentation from scratch every yearOnly updating maps when a regulator mandates it

Q29.A bank discovers through process mining that its payment screening process has 85 distinct variants, but the official BPMN map shows only 4 paths. What does this indicate?

The process mining tool is inaccurateThe manual process map does not reflect reality — there are many undocumented workarounds, exceptions, and deviations that need to be investigated and addressed85 variants is normal and requires no actionThe BPMN standard cannot represent more than 4 paths

Q30.After implementing RPA for nostro reconciliation, which KPI comparison best demonstrates the improvement?

Number of BPMN diagrams created before and afterComparing baseline metrics (cycle time, accuracy, capacity) from the current-state map against the same metrics measured after RPA implementationThe cost of the RPA software licenceThe number of meetings held during the project

Certificate Locked

Complete all 7 modules and pass the final exam to earn your BPMN Practitioner certificate.