Ensuring regulatory, operational, and system changes are fully adopted across the enterprise
Financial institutions invest millions in transformation programmes, yet fail to achieve intended outcomes due to poor adoption. Our change management practice ensures your people embrace new processes, systems, and controls—delivering ROI and minimizing resistance.
Is this the challenge?
- ❌ Low user adoption rates - New systems or processes aren't being used
- ❌ Change resistance - Teams actively resist new ways of working
- ❌ Programme slippage - Delays caused by stakeholder pushback
- ❌ Poor communication - Confusion about what's changing and why
- ❌ Training gaps - Users don't know how to use new systems effectively
- ❌ Failed benefits realization - Change delivered but value not captured
If these issues sound familiar, your organization needs structured change management.
What we deliver
Change Impact Assessments
- Stakeholder mapping - Who is affected, how, and to what degree
- Impact analysis - Changes to roles, processes, systems, controls
- Readiness assessment - Current capability vs. required capability
- Risk identification - Where resistance and failure are likely
Stakeholder Analysis & Engagement Strategy
- Power-interest matrix - Who needs what level of engagement
- Engagement plans - Tailored approach for each stakeholder group
- Resistance management - Proactive mitigation strategies
- Champion networks - Building internal advocates
Training Plans & Materials
- Role-based training - Customized for different user groups
- Training delivery - Classroom, virtual, e-learning, job aids
- Train-the-trainer - Building internal training capability
- Training effectiveness - Measuring competency and confidence
Communications Strategy & Artefacts
- Communication plan - What, when, how, to whom
- Change narrative - Compelling story for why change matters
- Multi-channel delivery - Email, town halls, workshops, intranet
- FAQs & talking points - Consistent messaging across the organization
Adoption KPIs & Dashboards
- Adoption metrics - System usage, process adherence, error rates
- Leading indicators - Attendance, engagement, sentiment
- Dashboards - Real-time visibility into adoption progress
- Intervention triggers - When to escalate or provide extra support
Readiness Assessments
- Go/no-go criteria - Clear decision framework for launch
- Readiness scoring - Quantitative assessment of preparedness
- Gap remediation - Closing readiness gaps before go-live
- Post-implementation reviews - Lessons learned and continuous improvement
What this solves
Low User Adoption
Structured change management increases adoption rates from 30-40% to 80-90%+ through targeted engagement, training, and support.
Change Resistance
Proactive stakeholder engagement and resistance management turn skeptics into champions.
Programme Slippage
Early identification of change risks prevents delays and ensures on-time delivery.
Poor Communication Across Teams
Clear, consistent, multi-channel communication ensures everyone understands what's changing, why, and what's expected of them.
Deliverables
You receive McKinsey-quality change management outputs:
✅ Change Impact Assessments
✅ Stakeholder Analysis & Engagement Plans
✅ Training Strategy & Materials
✅ Communications Strategy & Content
✅ Adoption KPIs & Dashboards
✅ Readiness Assessments & Go-Live Checklists
✅ Post-Implementation Reviews
✅ Sustainability Plans
All designed for enterprise-scale transformation.
Who this is for
- Investment Banks - Trading platform implementations, regulatory change
- Commercial Banks - Core banking transformations, digital channel launches
- Asset Managers - Order management systems, fund accounting platforms
- Broker-Dealers - Settlement systems, compliance platforms
- Regulatory Programmes - ECB, PRA, FCA change initiatives
Typical engagement
Phase 1: Assess & Plan (Weeks 1-3)
- Change impact assessment
- Stakeholder analysis
- Readiness assessment
- Change management strategy
- Governance structure
Phase 2: Prepare & Enable (Weeks 4-10)
- Communications campaign
- Training development and delivery
- Stakeholder engagement
- Champion network activation
- Readiness tracking
Phase 3: Implement & Sustain (Weeks 11-16)
- Go-live support
- Hypercare and issue resolution
- Adoption monitoring
- Continuous improvement
- Benefits realization
Pricing
Change Management Programme: £35k - £85k
Duration: 8-16 weeks
Scope: Full change lifecycle for major transformation
Change Advisory Services: £10k+/month
For ongoing change portfolio support
Change Impact Assessment: £12k - £18k
Duration: 2-3 weeks
Scope: Detailed impact analysis and readiness report
Real results
Tier-1 Investment Bank (Trading Platform Migration)
Challenge: Previous migration failed due to 40% adoption, traders resisted new system
Delivered: Comprehensive change programme, trader-focused training, champion network
Result: 92% adoption within 6 weeks, business-critical trades migrated on schedule
European Commercial Bank (Regulatory Change - ECB)
Challenge: ECB-mandated process change, 5,000 affected users, high resistance
Delivered: Change impact assessment, multi-channel comms, role-based training
Result: On-time compliance, 85% user satisfaction, zero regulatory findings
Global Asset Manager (Fund Accounting System)
Challenge: New platform, 12 global locations, fragmented change approach
Delivered: Global change strategy, localized training, adoption dashboards
Result: Smooth cutover, 88% adoption in month 1, benefits realized ahead of plan
Start here
Complimentary: Change Readiness Diagnostic
Share your upcoming transformation (even at the concept stage). We'll provide a 15-minute executive briefing covering:
- Key change risks and resistance points
- Stakeholder groups requiring focus
- Quick wins for improving readiness
Consulting Engagements
Change Impact Assessment (£12k-£18k, 2-3 weeks)
- Stakeholder impact analysis
- Readiness assessment
- Risk identification
- Change management strategy recommendations
Change Management Programme (£35k-£85k, 8-16 weeks)
- Full change lifecycle support
- Impact assessments
- Communications strategy & execution
- Training development & delivery
- Adoption monitoring & reporting
- Hypercare support
Change Advisory Services (£10k+/month)
- Ongoing change portfolio support
- Executive advisory
- Change governance
- Continuous improvement
Why partner with us
✅ Tier-1 bank experience - Delivered change for major financial institutions
✅ Regulatory expertise - Deep understanding of compliance-driven change
✅ Global delivery - Multi-country, multi-language change programmes
✅ Proven methods - Prosci, ADKAR, Kotter frameworks
✅ Measurable results - Adoption rates consistently above 85%
What distinguishes effective change management
Ineffective change management:
- ❌ Generic communications sent to all users
- ❌ "Big bang" training with no reinforcement
- ❌ No measurement of adoption or resistance
- ❌ Change team operating in isolation
- ❌ Focus on go-live, not sustainability
Effective change management:
- ✅ Targeted stakeholder engagement based on impact
- ✅ Role-based training with ongoing support
- ✅ Real-time adoption dashboards and intervention
- ✅ Change integrated into programme governance
- ✅ Sustained adoption through embedding and reinforcement
- ✅ Benefits tracked and realized
Next steps
- Complimentary Diagnostic - Share your transformation plans
- Discovery Session - 45-minute discussion with our change leadership team
- Proposal - Tailored engagement with clear deliverables and ROI
- Mobilization - Programme kickoff within 2 weeks